Safeguarding a worry-free product experience

All of the Barco products are covered with a comprehensive standard warranty policy. In our mission to guarantee a longer product lifetime and maximum uptime, you can choose to upgrade and extend that standard coverage with our additional portfolio of Barco EssentialCare service contracts. Get full peace-of-mind with the support tailored to your specific needs. Need fast parts delivery, 24/7 expert helpdesk access or on-site maintenance? We have the perfect Barco EssentialCare package for your project.

Highlights

Ultimate peace-of-mind with

✔ a guaranteed long product lifetime
✔ maximum uptime thanks to fast issue resolution
✔ budget predictability

What is EssentialCare?

Priority support and repair

The focus of our support services is to maximize the uptime of your business. The EssentialCare service tickets are prioritized at our helpdesk. It means you'll have priority access to our subject matter experts and service engineers who will help you with first diagnosis of the issue and gladly help you towards a solution. Barco will use expedited shipping to return your device after repair minimizing the downtime of your installation.

Greater cost efficiency

Benefit from our dedicated spare part stocks reserved for the prompt repair of EssentialCare products, and cover your solution against all functional defects, at a fixed price, no matter how often intervention is required. Preventive maintenance visits can be added to EssentialCare as a supplementary service to avoid failures of expensive parts and put off non-budgeted service charges.

EssentialCare for...

Because each product has its own service requirements, we've got customized EssentialCare packages for all our solutions. Find yours below. 

Get in touch

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