Cause
- Your device does not support passkeys.
- Your browser does not support passkeys.
Solution
- Update your browser to the latest version.
- Use a supported browser, such as the latest version of Chrome, Edge, Safari, or Firefox.
- Make sure your device and browser meet the passkey compatibility requirements.
Reference: Passkeys: Device and Browser Compatibility.
Related Articles
- What Is a Passkey and How Is It Different From a Password?
- How Do I Register for Passkey‑Based Login?
- Can I Still Use My Password If I Set Up a Passkey?
- How Do I Delete My Passkeys?
- I Changed My Phone/Computer and Now My Passkey Doesn’t Work. What Should I Do?
- I Don’t Have a Device With Biometrics (Fingerprint/Face ID). Can I Still Use a Passkey?
- My Fingerprint/Face ID Isn’t Working. Does That Mean I Can’t Log In?
- I Lost My Phone/Laptop That Had My Passkey. Is My Account at Risk?
- The Passkey Pop‑Up Doesn’t Appear in My Browser. How Do I Fix This?
- Can I Use the Same Passkey on Multiple Devices?
- I’m Being Asked to Use a Passkey on a Shared or Public Computer. Is That Safe?
- I Get an Error: “Something Went Wrong” During Passkey Registration
- I Get an Error: “Something Went Wrong” When Using a Passkey. What Can I Do?
