Possible causes:
- The request has timed out.
- The passkey which you are using to sign-in, exists on your device but has been removed from your myBarco account.
- The passkey authentication server is not reachable.
Basic troubleshooting:
- Try again.
- Make sure the device you’re using is unlocked and nearby (for phones/security keys).
- Try a different browser or device.
- Disable VPN/proxy temporarily if your network is very restrictive.
- If it keeps failing, sign in with an alternate method and delete/recreate your passkey.
Related Articles
- What Is a Passkey and How Is It Different From a Password?
- How Do I Register for Passkey‑Based Login?
- I Don’t See the Option to Sign In With a Passkey. Why?
- Can I Still Use My Password If I Set Up a Passkey?
- How Do I Delete My Passkeys?
- I Changed My Phone/Computer and Now My Passkey Doesn’t Work. What Should I Do?
- I Don’t Have a Device With Biometrics (Fingerprint/Face ID). Can I Still Use a Passkey?
- My Fingerprint/Face ID Isn’t Working. Does That Mean I Can’t Log In?
- I Lost My Phone/Laptop That Had My Passkey. Is My Account at Risk?
- The Passkey Pop‑Up Doesn’t Appear in My Browser. How Do I Fix This?
- Can I Use the Same Passkey on Multiple Devices?
- I’m Being Asked to Use a Passkey on a Shared or Public Computer. Is That Safe?
- I Get an Error: “Something Went Wrong” During Passkey Registration
