Try the following checks:
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Pop‑up or security settings: Make sure your browser isn’t blocking authentication prompts.
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Browser support: Use a supported, up‑to‑date browser.
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Extensions: Temporarily disable privacy/security extensions that might block WebAuthn/passkey prompts.
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Network/IT policies: Some corporate environments restrict advanced auth methods. Contact your IT team if this might be the case.
Related Articles
- What Is a Passkey and How Is It Different From a Password?
- How Do I Register for Passkey‑Based Login?
- I Don’t See the Option to Sign In With a Passkey. Why?
- Can I Still Use My Password If I Set Up a Passkey?
- How Do I Delete My Passkeys?
- I Changed My Phone/Computer and Now My Passkey Doesn’t Work. What Should I Do?
- I Don’t Have a Device With Biometrics (Fingerprint/Face ID). Can I Still Use a Passkey?
- My Fingerprint/Face ID Isn’t Working. Does That Mean I Can’t Log In?
- I Lost My Phone/Laptop That Had My Passkey. Is My Account at Risk?
- Can I Use the Same Passkey on Multiple Devices?
- I’m Being Asked to Use a Passkey on a Shared or Public Computer. Is That Safe?
- I Get an Error: “Something Went Wrong” During Passkey Registration
- I Get an Error: “Something Went Wrong” When Using a Passkey. What Can I Do?
