If your passkey was synced via your account (e.g. iCloud, Google, or a password manager)
- Make sure you’re signed into the same syncing account on the new device.
- Ensure sync is turned on and has completed.
- Then try Sign in with passkey again.
If your passkey was only stored on your old device
- You’ll need to sign in with your password (or backup method) and create a new passkey on your new device.
If this doesn’t work
You can always recover by signing-in with your email and password.
Related Articles
- What Is a Passkey and How Is It Different From a Password?
- How Do I Register for Passkey‑Based Login?
- I Don’t See the Option to Sign In With a Passkey. Why?
- Can I Still Use My Password If I Set Up a Passkey?
- How Do I Delete My Passkeys?
- I Don’t Have a Device With Biometrics (Fingerprint/Face ID). Can I Still Use a Passkey?
- My Fingerprint/Face ID Isn’t Working. Does That Mean I Can’t Log In?
- I Lost My Phone/Laptop That Had My Passkey. Is My Account at Risk?
- The Passkey Pop‑Up Doesn’t Appear in My Browser. How Do I Fix This?
- Can I Use the Same Passkey on Multiple Devices?
- I’m Being Asked to Use a Passkey on a Shared or Public Computer. Is That Safe?
- I Get an Error: “Something Went Wrong” During Passkey Registration
- I Get an Error: “Something Went Wrong” When Using a Passkey. What Can I Do?
