I can't access the web interface of my Base Unit

Article number: [5273] - Legacy code: [5265]

Applicable to

In this article, you can find some basic troubleshooting steps for if you cannot access the ClickShare Configurator.

  1. Ensure you are connected to the correct network and are using the correct IP address. See How to connect to your ClickShare Base Unit Wi-Fi for the IP address information.
  2. Ensure you are using either Google Chrome or Mozilla FireFox web-browser for accessing the ClickShare web-interface. We strongly recommend using either of these web-browsers, both work perfectly with the ClickShare web-interface.
    If you are unable to access the web interface (WebUI) on web-browser, please see the following KB articles for troubleshooting tips:
  3. Ensure you are following the correct procedure to connect the ClickShare web-interface. See How to connect to the ClickShare Configurator for detailed information on connecting to the ClickShare web-interface.

Connecting to the web-interface via Wi-Fi


Connecting to the web-interface via the LAN


Last updated Apr 16, 2024